Interviews
Mike Bottle: Arch’s UK regional MD on bringing international scale to bear
’You’ve got to be committed to the proposition because if you lose sight of what the broker wants, then you very quickly lose momentum,’ says recently promoted leader
Acorn Group’s Mike Lloyd: Carrying the torch of ‘the best kept secret in the industry’
Chief executive explains how he is driving ‘a unique situation’ forward to ‘serve the underserved in the non-standard motor and home markets’
Graeme Trudgill: What brokers can expect from ‘sold out’ Biba Conference 2025
’What we get lots of members saying to us is that they get to do what would take months to do outside of the Biba Conference [environment done] in two days,’ says chief executive
Ant Middle: Organic growth focused plan seeks to put Ageas UK top of the personal lines pile
The insurer has ‘earned the right to think bigger as a business’ and topple the likes of Allianz, Axa and Hastings from the personal lines podium using product expansion, AI investment and a commitment to broker partners, says chief executive
Rachel Turk: Changing perceptions at Lloyd’s and improving coverholder supervision
Lloyd’s of London’s chief underwriting officer talks recent results and the need for future underwriting discipline
Alex Jomaa: Brokers ‘have been let down by insurers’ on customer cyber education
’What you have to keep in mind about the cyber crime industry is that it is an industry, that it is hugely lucrative and is dependent upon skilled technicians to deliver the various stages of an attack with different skill sets,’ says CUO
Mike Edgeley: The Clear Group targets ‘a proper global proposition’ through European M&A
Group chief executive places Germany and the Netherlands in his crosshairs for buy and build expansion model that mimics ‘what we’ve done in the UK’
Jason Storah: Aviva ‘ruthlessly consistent’ and ‘ruthlessly boring’ in delivering service promises
UK general insurance chief executive defined the insurer’s 2024 growth journey as ‘appropriate, consistent and disciplined’
Mark Plews: ‘Proactive’ risk management is ‘an increasing part’ of Markel UK’s service for care sector
Insurer is determined ‘to highlight that it is [a] false saving to reduce investment [on] risk management’, says underwriting director
Cyber insurance growth brings range of challenges for insurers
’Cyber insurance is unlike other lines, such as household, where insurers would limit the number of insured properties in high-risk areas,’ says senior insurance analyst
Rebecca Gambrell: Aviva seeks to ‘raise the bar’ on eTrading service following 2024’s five star success
As Insurance Times’ 2025 eTrading survey is currently being completed by UKGI brokers, Aviva’s SME and delegated authorities managing director says the insurer ‘constantly [feels] pressure to improve and make sure that we’re not standing still’ around digital trading
Fantasy Football: Insurance Times’ Phil Davison Q&A
Insurance Times talks to publisher Phil Davison about his strong performance in this year’s Fantasy Football league
Gareth Hemming: Hiscox carrying ‘positive momentum’ on broker sentiment into 2025
’We’re clear on where we want to go in terms of strategy and growth, but we’re going to do it in a way that’s informed by broker feedback and input,’ says specialist insurer’s head of distribution
Parisa Kheradmand: Claims Excellence Young Achiever Award winner on ‘championing inclusion’
’This award reminds me that I am enough – just as I am – and that my contributions are worthy of recognition and are valued,’ says marine surveyor and MCL adjuster
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