The annual report, now marking its 11th edition, explores and investigates brokers’ opinions, attitudes and satisfaction levels regarding the eTrading services they receive from insurer partners and software house providers.

This year’s report is based on a survey of more than 750 brokers from Insurance Times’ readership, conducted between January and March 2025.

Within this poll, respondents rated the insurer extranets and software houses they have regularly placed business with during the past 12 months, as well as ranked insurer partners eTrading via platforms.

This annual report is based on the results of Insurance Times’ exclusive Broker Service Survey, which has been running for the past 19 years.

The most recent commercial and personal lines survey, conducted between October and December 2024, collected feedback from more than 850 UK general insurance (UKGI) brokers on the insurers they have regularly placed business with during the past 12 months.

The Five Star Ratings Report explores the service received by brokers by their commercial and personal lines insurance partners. Furthermore, the report provides insights into how insurers performed in several key service areas such as claims, underwriting, quality of cover, documentation and relationship management.

This is the fifth year that Insurance Times has conducted the MGA survey, investigating brokers’ opinions, attitudes and levels of satisfaction with the services they receive from their MGA partners. In addition, for the fifth consecutive year, Insurance Times has given a star rating out of five, linked to performance score. This provides a more practical tool to help brokers assess MGAs and for MGAs to benchmark performance more easily.

The 2024/25 MGA survey was open to UK brokers throughout July and September 2024. Brokers were asked to identify and rate the MGAs with which they have regularly placed business during the past 12 months. In total, 1,650 brokers from across the country took part. The MGA survey focused on how brokers rated the overall service provided to them by their MGA partners over the past 12-month business period.