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Insurance Times publishes full Five Star Rating Report: MGA market for 2025/26
Briefing: Is private equity taking the right approach when backing broking businesses?
Broker CEO Forum: Mainstream carriers exploring fringe product propositions are ‘threat to MGA model’
Opinion: German family owned brokers present next M&A sweet spot for consolidators
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Briefing: Reeves treads water following Autumn Budget, cranking tax in response ‘to events out of her control’
The Big Question: What will industry innovation for UKGI look like in 2026?
Briefing: Brokers have ‘big inertia’ around cross-selling – but terminology shift could support soft market retention strategies
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Video: Acini’s Grzegorz Podlesny talks market digitalisation challenges and solutions
Case complexity and Consumer Duty transforming accident and health claims management – Gallagher Bassett
A legislative year in review – Arag
UK insurance consolidation raises questions over pricing power – Pearson Ham
- Edition
James Nicholson: What to keep an eye on in the claims sector for 2026
With the New Year in sight, Zurich’s chief claims officer predicts a significant uptick in claims from ’failing AI systems’ and ’wrong decisions’ being made regarding customer experience
Further reading
James Nicholson: From graduate scheme to Zurich’s chief of claims
’Working for an insurance company – specifically in claims – allowed me to apply my law degree,’ says chief claims officer
Manjit Rana: Clearspeed’s metal detector approach to claims fraud
’We can identify who’s safe and who needs frisking to confirm they’re not a risk. The metal detector doesn’t put a barrier down that stops you flying when it beeps red – it just points out the need for a secondary check,’ explains executive vice president
Briefing: The true cost of cyber attack losses – and why cyber cover should not be a hard sell
Howden’s Rebooting growth report paints a frightening picture of cyber related losses, with poor product penetration still a concern for this line of business
Briefing: Sector has long road ahead to ensure inclusivity of vulnerability
Adam Harper, the Chartered Insurance Institute’s executive director of strategy, advocacy and professional standards, discusses the importance of identifying and addressing vulnerability
Briefing: Navigating a soft market – what’s next for UK brokers?
Insurers, keen to fight for market share, are more likely to support brokers who can adjust to these market conditions
Briefing: Reeves treads water following Autumn Budget, cranking tax in response ‘to events out of her control’
James Dowling, founding partner at Negotient, unpicks chancellor of the exchequer Rachel Reeves’ Autumn Budget speech – for him, the Labour politician is not quite in the clear yet
Briefing: Is private equity taking the right approach when backing broking businesses?
Panellist notes that the private equity ‘playbook’ for investing in brokers ‘has to change’ because ‘it doesn’t fit’ today’s business models and landscape
James Nicholson: What to keep an eye on in the claims sector for 2026
With the New Year in sight, Zurich’s chief claims officer predicts a significant uptick in claims from ’failing AI systems’ and ’wrong decisions’ being made regarding customer experience
Nicola Holmes: Schemes leader bringing insurer know-how to broker business with ‘energy, optimism, influence’
Divisional director leaves insurer days behind as ‘the culture, the people [and] the growth ambition’ of specialist intermediary lures her into broking
Manjit Rana: Clearspeed’s metal detector approach to claims fraud
’We can identify who’s safe and who needs frisking to confirm they’re not a risk. The metal detector doesn’t put a barrier down that stops you flying when it beeps red – it just points out the need for a secondary check,’ explains executive vice president
James Nicholson: What to keep an eye on in the claims sector for 2026
With the New Year in sight, Zurich’s chief claims officer predicts a significant uptick in claims from ’failing AI systems’ and ’wrong decisions’ being made regarding customer experience
In Focus: How should the industry adapt to AI written insured submissions to prevent accidental application ‘fraud’?
Hackers using stolen insurance documents to tailor ransomware demands
Sector should not aim to implement AI as a ‘be-all and end-all’ solution
Briefing: Digital ID is no panacea for fraud – and implementation challenges lay ahead
Is a ‘fail fast’ approach to innovation effective or overhyped?
James Nicholson: What to keep an eye on in the claims sector for 2026
Briefing: Reeves treads water following Autumn Budget, cranking tax in response ‘to events out of her control’
Nicola Holmes: Schemes leader bringing insurer know-how to broker business with ‘energy, optimism, influence’
Manjit Rana: Clearspeed’s metal detector approach to claims fraud
Briefing: Is private equity taking the right approach when backing broking businesses?
The Big Question: What will industry innovation for UKGI look like in 2026?
Broker CEO Forum: Mainstream carriers exploring fringe product propositions are ‘threat to MGA model’
In Focus: How should the industry adapt to AI written insured submissions to prevent accidental application ‘fraud’?
Briefing: Brokers have ‘big inertia’ around cross-selling – but terminology shift could support soft market retention strategies
Hackers using stolen insurance documents to tailor ransomware demands
Broker CEO Forum: Industry must make talent development ‘strategic and intentional’
Briefing: Ex-Lloyd’s chief executive still to find a home after AIG split
Insurers face growing exposure as surge in workplace stress escalates
Can gadget growth help attract the next generation of insureds?
Was scratching out required pet damage insurance from Renters’ Rights Act a missed opportunity?
Sector should not aim to implement AI as a ‘be-all and end-all’ solution
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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