All commercial lines articles
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News
Insurance Times confirms five star insurers from 2025’s commercial and personal lines report
More than 850 UKGI brokers rated their commercial and personal lines insurer partners for 2025’s report
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News
Insurance Times reveals headline results from 2023’s Five Star Rating Report: Commercial and Personal Lines
The results from Insurance Times’ Five Star Rating Report: Commercial and Personal Lines 2023 are now available - how have UKGI brokers rated commercial and personal lines insurers this year?
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News
Broker Service Survey 2022/23: How many stars do your insurer partners deserve?
Brokers nationwide can now participate in the annual Insurance Times Broker Service Survey for 2022/23.
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News
Revealed: Two insurers awarded five stars in Insurance Times’ 2022 commercial lines report
The results from Insurance Times’ Five Star Rating Report: Commercial Lines 2022 are in and two insurers have achieved a five star rating
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People & Opinion
Q&A: We look to be clear and consistent in our underwriting approach - Covea
Keith Hector, director of commercial operations and distribution at Covéa reflects on the insurer’s success in the Insurance Times Commercial Lines Five Star Rating Report and how it intends to keep delivering for brokers and customers
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IT Interview
Broker Service Q&A: Covéa Insurance: Our Claims team was redeployed quickly to hundreds of homeworking locations
Insurance Times speaks to Covéa Insurance’s director of commercial operations & distribution Keith Hector about the five service areas being explored in the broker survey
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Online only
Broker Service Survey 2020/21: How many stars do your insurer partners deserve?
The annual Insurance Times Broker Service Survey 2020/21 is now open to brokers nationwide. Brokers - how well has your insurer supported you during the last 12 months?
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IT Interview
Five Star Q&A: Claims is the shop window for brokers says Brokerbility's Ashwin Mistry
Insurance Times speaks to Brokerbility’s executive chairman about how insurers and brokers can provide 5 star service to customers
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Online only
Broker Service Q&A: NIG in transformation phase
With the Insurance Times Broker Service Survey 2019/20 now open, NIG’s commercial managing director Sonya Bryson talks about the five key service areas explored in the survey
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Online only
Q&A Lorega: Broker service survey aftermath
Lorega’s group managing director, Neill Johnstone speaks to Insurance Times’ lead researcher, Savan Shah to discuss the strong performance in the Insurance Times Commercial Lines Broker Service Survey
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Online only
Q&A Covéa Insurance: Broker service survey aftermath
Covéa Insurance’s director of regional operations Keith Hector speaks to Insurance Times lead researcher Savan Shah to discuss the strong performance in the Insurance Times Commercial Lines Broker Service Survey and the pace of change in etrading
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News
Broker Service Survey 2017 – Rankings revealed
The headline results of the Insurance Times Broker Service Survey 2017 are in, and the top ranked insurers have been revealed
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News
Broker Service Survey 2016: Rankings revealed
Lorega and Covéa Insurance/LV= are brokers’ top choices for commercial and personal lines