Who triumphed at the Claims Excellence Awards 2025?
The gala event celebrates ’the companies that have thoughtfully considered and actioned ways to iron out and improve claims processes and impacts,’ says Insurance Times editor
Biba 2025: Hiscox UK seeking to improve ‘response times and service delivery’ for brokers
The insurer is also striving to be ‘really clear’ on its appetite in line with sector focused distribution strategy
Arch hires ex-Hiscox manager as it merges London market and UK PI teams
’By creating a more aligned structure, we’re able to provide greater value to our brokers,’ says head
Ex-LSE leader joins Hiscox as new CTO for London market
’His experience and expertise will be key to delivering on our ambitions,’ says chief executive
AI usage in insurance is an ‘evolution, not revolution’ – Hiscox
Insurer’s head of technology emphasises that AI is ’a tool to enhance existing practices’, rather than act as a replacement for current people and processes
Ex-Hiscox leader joins broker as director of niches and schemes
’Her extensive experience and people-centric approach make her a perfect fit for SRG,’ says managing director
Brokers reveal 2025’s best and worst commercial lines insurers
Markel UK has topped brokers’ commercial lines ranking for the second year running and a third time in five years, according to exclusive research from Insurance Times
TechTalk: The broker opportunity to fill a cover gap around commercial drone use
’Small, low value drones can perform a pretty high level of professional services at a fraction of the cost of what you would have had to do previously,’ says head of class
Gareth Hemming: Hiscox carrying ‘positive momentum’ on broker sentiment into 2025
’We’re clear on where we want to go in terms of strategy and growth, but we’re going to do it in a way that’s informed by broker feedback and input,’ says specialist insurer’s head of distribution
In Focus: How should UKGI underwrite emerging technologies like VR gaming and advanced robotics?
According to TechUK, more than 400,000 articles about artificial intelligence were published in UK media across 2023 – but how is the insurance sector seeking to underwrite uncharted tech tools such as robotics and virtual reality worlds?
In Focus: What role do broker schemes play in supporting affinity and membership groups?
FCA review on rule simplification offers ‘opportunity’ to forge ‘proportionate’ framework – Jon Dye
In Focus: How can HNW insurance policies help manage risks related to high value or risky hobbies?
In Focus: A gap in the HNW market for reputational cover?
Gareth Hemming: Hiscox carrying ‘positive momentum’ on broker sentiment into 2025
’We’re clear on where we want to go in terms of strategy and growth, but we’re going to do it in a way that’s informed by broker feedback and input,’ says specialist insurer’s head of distribution
FCA review on rule simplification offers ‘opportunity’ to forge ‘proportionate’ framework – Jon Dye
The chief executive says Consumer Duty marked ‘a significant regulatory change’ that ‘has involved a good deal of work’ to implement and embed successfully within the insurer’s operations
Jon Dye: Hiscox is third of way through ‘strategy for profitable growth’
UK chief executive flags ‘really good energy’ at the specialist insurer as it targets retail growth ‘between 5% and 15% at the right level of profit’ over four-year strategy duration
Jo Musselle: Hiscox targets ‘new distribution deals’ with brokers as part of ‘omnichannel’ strategy
Market-wide appetite ‘to trade more in a digital way’ sees insurer commit to roll out high net worth proposition on eTrade extranet by year-end, says chief underwriting officer
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