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Almost two years on – has Consumer Duty improved customer outcomes?
Opinion: The feedback disconnect – why managers are scared to talk to gen Z
Insurance Times confirms 2026’s five star insurers for commercial and personal lines
Eight companies commit to Destination Insurance Charter to become inaugural signatories
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Hiscox announces $300m share buyback as it improves COR for FY25
‘We have achieved multi year growth and margin expansion through new products, deeper distribution, the deployment of new technologies and the execution of our change programme,’ says group chief executive
The biggest people moves this week
Insurance Times rounds up the most significant appointments, hires and leadership developments from 16 to 20 February 2026
Hiscox launches new technology graduate programme
’Technology sits at the heart of our ambition to deliver first-class growth and service, which is why it’s so important to us to champion and invest in emerging talent,’ says chief information officer
Insurance Times confirms 2026’s five star insurers for commercial and personal lines
More than 850 UK general insurance brokers responded to Insurance Times’ survey to rate their commercial and personal lines insurer partners
PICTURES: Leaders gather for Insurance Times’ December 2025 Fraud Charter
An in-person Fraud Charter roundtable at Frederick’s in Islington brought together senior counter fraud specialists to discuss ghost broking, AI-enabled crime, public attitudes to opportunistic fraud and the key threats set to shape 2026
Insurance Times Awards 2025: Finalists for the Specialist Insurer of the Year award
Six firms are competing for the Specialist Insurer of the Year award at this year’s Insurance Times Awards
The Big Question: Insurer megamergers are adding up – what M&A opportunities are still on the table for UKGI’s largest carriers?
A surge of deals has triggered a new consolidation cycle that is redefining scale, competition and capability across the UK general insurance market. But questions remain around integration risk, broker dynamics and whether bigger will truly mean better.
Fresh faces, fresh thinking: Counter fraud leaders call for recruitment overhaul
‘We don’t start people there as apprentices or let them learn from the bottom up – and that’s probably a thing that could be done,’ says director
In Focus: The impending ‘peril’ of underinvesting in reinsurance talent
‘The real issue isn’t that reinsurance is too niche – it’s that we’ve failed to communicate its relevance and impact,’ says chief commercial officer
Is influencer insurance the next must-follow for protecting content creators?
‘Most influencers and content creators are really underinsured – if they’re insured at all,’ says commercial account executive
TechTalk: Directors face ‘real risk’ of liability in wake of cyber attacks
Briefing: As AI evolves, affirmative cover is becoming ever more important
Brokers are ‘logical latecomers’ to AI use as ‘old guard’ believe in certain way of doing tasks
In Focus: Underwriting is the lifeblood of MGAs, but claims service must not be ignored
Gareth Hemming: Hiscox carrying ‘positive momentum’ on broker sentiment into 2025
’We’re clear on where we want to go in terms of strategy and growth, but we’re going to do it in a way that’s informed by broker feedback and input,’ says specialist insurer’s head of distribution
FCA review on rule simplification offers ‘opportunity’ to forge ‘proportionate’ framework – Jon Dye
The chief executive says Consumer Duty marked ‘a significant regulatory change’ that ‘has involved a good deal of work’ to implement and embed successfully within the insurer’s operations
Jon Dye: Hiscox is third of way through ‘strategy for profitable growth’
UK chief executive flags ‘really good energy’ at the specialist insurer as it targets retail growth ‘between 5% and 15% at the right level of profit’ over four-year strategy duration
Jo Musselle: Hiscox targets ‘new distribution deals’ with brokers as part of ‘omnichannel’ strategy
Market-wide appetite ‘to trade more in a digital way’ sees insurer commit to roll out high net worth proposition on eTrade extranet by year-end, says chief underwriting officer
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registered in England & Wales with number 01676637
at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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