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’Making Direct Line home insurance available through PCWs for the first time is an important step in giving customers more choice in how they buy cover,’ says commercial director
’This year’s pivot, from January onwards, has been to figure out how we maximise the benefit and the assets that we’ve got, as well as how we recognise claims itself as a strategic asset in the whole of the insurance cycle,’ says chief claims officer
The research comes as the market undergoes one of the fastest and most complex periods of change in its history
More than 750 broker respondents provided feedback on their eTrading experiences via software houses and insurer extranets
More than 850 UK general insurance brokers responded to Insurance Times’ survey to rate their commercial and personal lines insurer partners
A total of 28 MGAs received a star rating, based on broker feedback, for Insurance Times’ 2025/26 report