James Roberts, head of insurance sales at Europcar, discusses the rise in expectation around replacement vehicles
’It is a powerful example of how our platform is unlocking new possibilities to better serve our customers,’ says chief commercial officer
’This is just the beginning and I look forward to exploring the opportunities this partnership will bring,’ says chief executive
’We believe that the introduction of tariffs will increase the cost of claims,’ says head of insurance
Chief executive explains how he is driving ‘a unique situation’ forward to ‘serve the underserved in the non-standard motor and home markets’
The insurance firm believes it can create ‘better products’ than are currently available in the niche lines of business that it operates across, with new product launches scheduled for this summer
‘It’s clear from our research that some motorists are taking drastic actions in an effort to try and reduce their costs,’ says chief executive
‘These findings reaffirm what we hear from our broker partners every day – non-standard is where opportunity lies,’ says managing director
Insurer records 45% increase in deer vehicle collision claims in April and May since 2019
The underwriter first pulled back from insuring fully electric vehicles as part of its relationship with retailer John Lewis in 2023 after getting cold feet about repair costs
The personal lines insurer is exploring new embedded product propositions ‘right now’ as chief executive believes this model is ‘really important to the future development of our business’
James Roberts, head of insurance sales at Europcar, talks through the challenges bodyshops and the motor supply chain are facing in matching customer expectations around electric vehicle rentals versus current available supply
‘Investment in advanced analytics, machine learning models and continuous training for our people has significantly improved our fraud detection rates,’ says counter fraud leader
’Higgins thought he could take his insurer for a ride and defraud it out of a significant sum of money. Fraudulent claims like this push up the cost of insurance premiums for honest policyholders,’ says detective constable
The insurer has ‘earned the right to think bigger as a business’ and topple the likes of Allianz, Axa and Hastings from the personal lines podium using product expansion, AI investment and a commitment to broker partners, says chief executive
’We have strengthened the business with a focus on optimising customer experience on our new platform and expanding our product offering,’ says chief executive
’The way [the FCA has] gone about it, closing down an entire market, is unheard of,’ says managing director
‘Our view is that the market is substantially underpriced on new business at the moment – the pendulum has swung too far,’ says chief executive
’These are challenges to immediately start thinking about solving – because that’s where the winners and losers in auto insurance will be defined,’ says chief executive
’For millions to face excessive charges due to their circumstances is unfair – and exactly the kind of issue the FCA should address,’ says director
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View the 2023 Personal Lines Report