Fraud Charter

The quarterly Fraud Charter roundtable, sponsored by Carpenters Group, aims to:

  • Unite a broad cross-section of senior industry practitioners to collate and share current and emerging fraud trend information, as well as discuss best practice anti-fraud action.
  • Bring regulatory and law enforcement bodies to the table to signpost and explain how they are supporting the insurance industry’s anti-fraud efforts.
  • Encourage proactive anti-fraud activity by highlighting fraud threat trends facing the insurance industry and its customers via articles, social media posts and videos.
  • Encourage collaboration across the insurance sector itself and campaign for greater awareness of insurance fraud.

- Next roundtable 25th June -

Fraud News

fraudster on the phone

Insurers risk ‘automating vulnerabilities’ at scale as fraudsters exploit phone channels

By

The industry is starting to see ’the emergence of omnichannel’ where fraudsters are playing the fraud vulnerabilities of digital and non-digital channels off each other, says director

fraud (3)

Insurers face 3.5 times more telephony fraud than banks

By

Withheld and spoofed numbers are creating vulnerabilities in insurers’ phone channels

Fraud Analysis

chat bot fraud

Fraud Charter: AI-generated ‘swamp of activity’ threatens to overwhelm insurer fraud and complaints teams

By

‘The dereliction is having a queue of complaints which aren’t being dealt with because there is a mountain of AI slop that you just can’t physically work through,’ says law firm partner

Chris ODonovan, Ifed

Briefing: Evolving crash for cash threat hits UK motorists and insurers with more sophisticated tactics

By Chris O’Donovan

Detective inspector Chris O’Donovan, deputy head of the City of London Police’s Insurance Fraud Enforcement Department, explains how crash for cash fraud has evolved to now feature identity theft elements and greater use of mopeds