Cover story
Caroline Wagstaff: Forging the LMG into a ‘one trick pony’ for attracting diverse early career talent
Chief executive shares how she is leading the ‘small, scrappy trade association’ to transform its ‘unfocused’ approach to mitigating London-centric talent challenges into a targeted tool set that ‘concentrates on one problem statement’
Leader
Opinion: The feedback disconnect – why managers are scared to talk to gen Z
Insurance business middle managers are veering away from feedback conversations with younger staffers, but learning how to deliver professional advice successfully to this generation can unlock retention and performance benefits
The Market
Schemes brokers enjoy commission growth after strong year for large schemes
Many large schemes saw solid growth in the second half of 2025, increasing net commission earnings for brokers and strengthening hopes for continued growth in the coming year
In Focus
In Focus: How insurers use data to support broker schemes – and what happens when it’s limited?
’If you don’t have good data, insurers will be less interested because it makes it difficult to assess [if] the scheme works, is it fit for purpose,’ says director
The People
Drazen Jaksic: The ‘disruptor’ focusing on ‘continuous improvement and acceleration’ at Zurich UK
Insurer chief executive looks to level up firm’s strategic plans after a year in post, while committing to deliver ‘world class service’ to broker partners
