Insurance Times publishes full Five Star Rating Report: MGA market for 2025/26

Insurance Times, in association with trade body the Managing General Agents’ Association (MGAA), has published its full Five Star Rating Report: MGA market 2025/26, providing the most comprehensive analysis of MGA performance over the last 12 months for the UK general insurance (UKGI) industry.

This year’s edition of Insurance Times’ annual MGA report is based on feedback from 1,673 UKGI brokers.

The report takes an unrivalled deep dive into broker satisfaction with MGA services, reviewing the quality of propositions and offerings provided by this market subsection. Brokers’ responses are turned into a star rating, to rank specific MGA performance across five service metrics – for 2025/26, a total of 28 MGAs achieved a star rating from brokers.

The final report publication additionally reveals brokers’ views on topical market trends, such as regulation, technology improvements, digital platform usage and how MGAs compare to insurers across key service areas.

How to access the report findings

• Free executive summary

  Available to all, this concise overview highlights key market trends, broker sentiment and the headline star ratings. Perfect for a quick snapshot of MGA performance. Click here to access the executive summary.

• Full report and interactive microsite, available for subscribers and registered users

  Subscribers and registered users can gain access to detailed broker feedback, online rating tables and segment analysis via the report microsite. This allows readers to explore the final MGA ranking, compare performance and drill down into service metrics – ideal for brokers benchmarking partners or MGAs looking to refine their proposition. Click here to access the full report details.

• Insurance Times MGA Data Insight Book, including advanced analysis

  For organisations seeking deep, actionable intelligence related to the MGA market and its relationship with brokers, the report’s associated Data Insight Book is the ultimate resource. This includes:

  • Overall star ratings, including five-year performance trends.
  • Broker segmentation analysis – insights can be reviewed by broker size, top 50 brokers, age group, company role, SME brokers and more.
  • Placement strategy details and feedback on brokers’ concerns via verbatim comments on market changes and future challenges.
  • Detailed MGA reviews covering nearly 50 firms, discussing service, products and support feedback from brokers.
  • Results across performance index metrics – quote turnaround times, trading flexibility, commission structures, documentation quality, transparency of capacity arrangements, technological capabilities and underwriter responsiveness.
  • Comparative analysis which investigates how MGAs rate against traditional insurers on service quality, claims handling and ease of doing business.

This advanced resource is designed for MGAs, insurers and investors that want to obtain a competitive edge through data driven decision-making. Click here to express interest in accessing the MGA Data Insight Book.

Savan Shah, head of research at Insurance Times – who led the Five Star Rating Report: MGA market 2025/26 project – said: “MGAs have been pivotal to brokers over the past year – perhaps more so than ever before.

“It is incredible that so many brokers across the nation took part in this survey, which underlines just how essential MGAs are to the UK insurance market. This feedback is not just data – it is a road map for MGAs to transform and evolve their propositions, improve service delivery and strengthen broker partnerships.”

Brand new MGA Hub coming soon

In 2026, Insurance Times will be launching a brand new MGA Hub – a dedicated area on the Insurance Times website specifically for MGAs. The new interactive hub will provide a wealth of information and resources for all things MGA related, including insight articles, expert opinions, product information, MGA ratings and more.

To learn more about having your MGA listed on the hub, please get in touch with a member of the Insurance Times team or by clicking here.