For research enquiries or potential research partnerships, please contact Savan Shah MSc, head of research, at savan.shah@insurancetimes.co.uk or +44 (0)20 7618 3078
For commercial opportunities or more information regarding data insight workbooks, please contact Aisha Roberts, head of commercial, at aisha.roberts@insurancetimes.co.uk or +44 (0)20 7618 3408
’Being the first pet insurance provider to launch a pet insurance app on ChatGPT reflects our role shaping the pet insurance of tomorrow and our pledge to make caring for pets easier,’ says chief executive
’It’s a significant part of the market so we’re not completely ignoring it – we just want to do it in a way that it’s still aligned with our overall customer philosophy,’ says chief executive
The research comes as the market undergoes one of the fastest and most complex periods of change in its history
More than 750 broker respondents provided feedback on their eTrading experiences via software houses and insurer extranets
More than 850 UK general insurance brokers responded to Insurance Times’ survey to rate their commercial and personal lines insurer partners
A total of 28 MGAs received a star rating, based on broker feedback, for Insurance Times’ 2025/26 report