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As a result of new tech deployments last year, 84% of new business referrals are now responded to in less than an hour, while 60% of calls are answered in 30 seconds or less, says managing director
Insurance Times rounds up the top five stories making headlines across the market from 16 to 20 February 2026
More than 850 UK general insurance brokers responded to Insurance Times’ survey to rate their commercial and personal lines insurer partners
A total of 28 MGAs received a star rating, based on broker feedback, for Insurance Times’ 2025/26 report
Sykes speaks to Insurance Times as brokers share their views on the performance of their insurer partners for the 2025/26 Insurance Times Broker Service Survey
Hot on the heels of revealing its Destination Insurance talent charter for UKGI earlier this week, Insurance Times has launched its second talent development survey, which will underpin the publication of a new report this year