All Issue archive articles
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IT InterviewAnt Middle: Organic growth focused plan seeks to put Ageas UK top of the personal lines pile
The insurer has ‘earned the right to think bigger as a business’ and topple the likes of Allianz, Axa and Hastings from the personal lines podium using product expansion, AI investment and a commitment to broker partners, says chief executive
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News AnalysisTechTalk: The broker opportunity to fill a cover gap around commercial drone use
’Small, low value drones can perform a pretty high level of professional services at a fraction of the cost of what you would have had to do previously,’ says head of class
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News AnalysisFive years of ombudsman data exposes insurance’s biggest complaints
A five-year review of ombudsman complaints data reveals motor insurance continues to dominate complaints volumes, while travel insurance has the highest upheld rate of the major UKGI business lines
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News AnalysisSector must ‘start again’ to tackle ‘different beast’ of commercial fraud
’It wasn’t that long ago that the insurance industry came together to tackle major personal lines fraud, so it should be easy to do it again,’ says executive director
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News AnalysisIn Focus: Was Gap insurance ‘unfairly targeted’ by the FCA?
’The way [the FCA has] gone about it, closing down an entire market, is unheard of,’ says managing director
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News AnalysisBroker schemes data shows overarching commission growth stutter
‘The latest set of data presents a mixed bag,’ says SchemeServe chief executive
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News AnalysisBriefing: Consolidation shrinks UK broker volume – but paves way for new talent and insurtech entries
The number of retail brokers regulated by the FCA has reduced by 46% between 2006 and 2024 – this is leading to new trends and acquisition focuses across UKGI in 2025. However, more M&A is definitely on the cards…
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News AnalysisBriefing: FCA right to put diverse talent attraction onus on employers
As an industry, the insurance sector must ditch quotas around diverse hiring and really think about inclusive business strategies – especially in light of the FCA’s decision not to mandate formal D&I requirements
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News AnalysisInsurance industry needs to hire ‘skills for the future’ instead of focusing on the past
’What were network engineers doing 10 years ago – plugging cables into the back of boxes? That’s not what they are doing now,’ says expert
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News AnalysisBriefing: The UK’s unique opportunity to create a world-first ‘insurer of state’
Insurtech leader argues that risk management could become ’a proactive and strategic arm of government’ with the right model
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IT InterviewAlex Jomaa: Brokers ‘have been let down by insurers’ on customer cyber education
’What you have to keep in mind about the cyber crime industry is that it is an industry, that it is hugely lucrative and is dependent upon skilled technicians to deliver the various stages of an attack with different skill sets,’ says CUO
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Sponsored ContentThe role of flexibility and mentoring in underpinning a claims career – Gallagher Bassett
Amy Fallows, claims team leader at Gallagher Bassett, details her career journey to date in the insurance sector and what tools have supported her to flourish
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NewsBackchat: March 2025
Delicious industry dining, a Roman footprint in the Square Mile, brokers on the box and a competitive rowing career – what has the insurance industry been up to of late? You heard it here first…
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News AnalysisOpinion: Soft market set to showcase true service standards
Although soft market conditions may make it easier to place risks thanks to confident capacity, challenges remain around broker income and getting clients to trust such fluctuating premium price points
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News AnalysisIn Focus: How could the motor market evolve following legal and regulatory scrutiny?
Insurance Times quizzes the industry on how the motor insurance market could evolve considering the Supreme Court’s recent motor finance case and the FCA’s increased focus on premium finance
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News AnalysisThe Big Question: How can insurance firms stay competitive and differentiate themselves in a soft market?
As softening market rates proliferate, Insurance Times quizzes industry experts on how firms can stay ahead of the pack amid premium price dips
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News AnalysisIn Focus: Are brokers at risk of losing market share as embedded insurance grows?
’If distribution is moving from analogue to digital – and the brokers aren’t moving with it – that creates a vacuum,’ says director
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IT InterviewMike Edgeley: The Clear Group targets ‘a proper global proposition’ through European M&A
Group chief executive places Germany and the Netherlands in his crosshairs for buy and build expansion model that mimics ‘what we’ve done in the UK’
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News AnalysisTechTalk: Insurance fraud and the AI arms race
’Those insurers that don’t invest or haven’t invested in this sort of technology will be left behind, if they haven’t been already,’ says head of claims counter fraud
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News AnalysisBriefing: Sector must showcase ‘collaboration, certainty and creativity’ to bolster reputation
New Generation Programme report reveals approaches that have boosted or hampered the insurance industry in the past – the sector must make positive strides with these learnings if it is to grow trust with consumers
