All The market articles
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AnalysisInformal communication ‘scope creep’ exposes CPS sector to ‘slowly changing claims environment’
‘Clients who are using these sorts of informal channels can create contractually and legally binding agreements and, if they then default on those agreements, or if they don’t deliver what the customer thought was being promised, then there’s a risk of being exposed to a claim,’ says partner
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AnalysisInsurance sector calls for ‘more pressure’ on technology firms to tackle online fraud
Technology companies are not ’doing enough in terms of preventing online scams’, says ABI’s chief fraud and financial crime officer
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News AnalysisMotor and property spearhead recovery across UKGI’s biggest business lines
Data from Insurance DataLab reveals the green shoots of profitable recovery for UK, but what is driving it?
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News AnalysisVehicle value swings of up to £7,000 could leave policyholders facing insurance gap
New figures from Percayso Inform’s Vehicle Intelligence Platform show dramatic shifts in resale values across the used car market, highlighting the need for accurate vehicle data from both policyholders and insurers alike
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AnalysisThe Big Question: Is UKGI distinguishing intentional D&I from performative action?
UK general insurance (UKGI) has placed increasing emphasis on inclusive and ethical cultures – but is the industry effectively distinguishing intentional diversity and inclusion (D&I) from performative action, and where is further progress needed?
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News AnalysisHas corporate consolidation broken the pet insurance model?
The Competition and Markets Authority’s (CMA) findings on the veterinary market have ignited debate over rising treatment costs, claims inflation and the sustainability of pet insurance. As large veterinary groups expand, insurers are questioning whether they have lost control of the costs driving premiums
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News AnalysisClaims and customer outcomes reshape insurer placement decisions
A new report from Insurance DataLab has collated claims, complaints, solvency and underwriting data into a single framework designed to give brokers a broader view of insurer performance
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News AnalysisGreen shoots in packages and specialist segments amid commercial lines premium slump
Insurance Times’ Commercial Lines Premium Index – released in association with Open GI – reveals that while a 7.7% year-on-year fall in commercial lines GWP has reaffirmed persistent soft market conditions, a small number of lines have bucked the trend
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News AnalysisThe Big Question: Is UKGI ready to respond effectively to another pandemic event?
May 2026’s hantavirus outbreak on a Dutch cruise ship is ringing unsettlingly familiar alarm bells – but, with this threat of a new health crisis emerging, is UK general insurance (UKGI) ready to respond effectively to another possible pandemic event and action lessons learned from Covid-19?
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News AnalysisOn the mid‑tier squeeze – too big to exit, too small to absorb the shock
The mid-tier insurance arena has become a ‘no man’s land’ for firms too large to be nimble specialists and too small to achieved the industrialised efficiency of the global giants, says management consultant
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AnalysisThe ‘biggest competitor’ to the equine market is self-insurance
‘We’re seeing an increasing number of horse owners choosing to self-insure, however, this approach carries significant financial risk,’ says equestrian schemes underwriting specialist
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News AnalysisClaims performance comes into sharper focus as brokers seek placement certainty
A new survey from Insurance DataLab sheds light on how claims experience is shaping broker behaviour – and why it is becoming a critical tool in navigating an increasingly complex placement landscape
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News AnalysisThe underinsurance divide that’s splitting the country
House prices are determined more by the ground they sit on than the bricks and mortar they’re built with and – with buildings insurance cover limits often tied to property valuations – a striking underinsurance divide has developed across the country
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News AnalysisStandout schemes deliver strong six-monthly earnings, but new business sees mixed momentum
Drawing on exclusive data from broker schemes software provider SchemeServe, the Insurance Times Schemes Index pinpoints where brokers are delivering strong earnings, which schemes are gaining momentum and which may face challenges in the year ahead
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NewsInternational fraud networks seeing ‘crossover’ with UK insurance industry
’There’s definitely crossover with some of these gangs moving across borders, which creates some jurisdictional issues – and I see that being a continuing, increased risk,’ says head of financial crime intelligence and investigations
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AnalysisThe Big Question: What is the potential impact of the Middle East conflict on UKGI?
Insurance Times asked industry figures to consider the risks arising from the ongoing Middle East conflict and what it could mean for the UK insurance market
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News AnalysisInsurance fraud sector exemplifies the ‘good and bad uses of AI’
’Fraudsters are using AI in the same way that we are looking to use it within our organisations, such as for reconnaissance, target identification and research – the world of AI fraud is moving very quickly and is going to be a challenge for us,’ says director
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News AnalysisThe most complained about business lines in UKGI
Insurance DataLab unpicks the latest complaints data from the FOS to highlight the direction of travel for insurance service
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News AnalysisThe Big Question: Insurer megamergers are adding up – what M&A opportunities are still on the table for UKGI’s largest carriers?
A surge of deals has triggered a new consolidation cycle that is redefining scale, competition and capability across the UK general insurance market. But questions remain around integration risk, broker dynamics and whether bigger will truly mean better.
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News AnalysisAlmost two years on – has Consumer Duty improved customer outcomes?
Data from Insurance DataLab suggests that the FCA’s landmark regulation has not led to a measurable reduction in escalated disputes
