Claims
News
Two‑thirds of brokers say communication technology is underused in claims – Direct Commercial
’The numbers are unambiguous and market-wide – 85% cite communication as the biggest frustration and 68% point to poor tech utilisation behind it,’ says claims director
News
FOS data shows travel insurance complaints up 17%
‘High uphold rates can be far more damaging to trust than sheer volume alone and, as this FOS data shows, some insurers still have work to do,’ says co-founder
News
Cila names new president and youngest ever deputy president
’The Charter changes represent a significant evolution of the Institute,’ says executive director
News
UK motorists face payout gap as write-offs outstrip insurance cover
‘A total loss can be financially devastating for most drivers – comprehensive insurance often isn’t enough to cover the cost of replacing a vehicle,’ says operations manager
Analysis
Ozempic confusion putting travel insurance at risk for thousands
‘This confusion isn’t academic, it has real consequences for millions of Britons purchasing travel and health insurance,’ says chief executive
News
Verisk helping insurers gain insight into carbon footprint of claims
’This assured model reflects our shared commitment to accelerating the transition to a low-carbon economy and will help to equip insurers in the UK with the tools they need to meet their sustainability goals,’ says director
News
Tariff-linked supply chain disruptions ‘worse than Covid’, complicating business interruption
’The problems that these businesses are now having to solve are ones of financial and economic assessment that interfere with the supply and demand curve, rather than ones of physical production and distribution capacity,’ says head
News
Aviva catches ‘injured’ fraudster on reality TV show and riding rollercoaster
Aviva has revealed that it prevented £60m in fraudulent claims in the first half of 2025
News
The biggest people moves this week
Insurance Times rounds up the most significant appointments, promotions and leadership changes from 25 to 29 August 2025
News
Concussion claims cause headache for female rugby players – Horwich Farrelly
‘Claims from male professional rugby players will be much more valuable and on the radar of insurers than women’s claims,’ says head of sports
News
OIC portal savings ‘at risk’ as non-tariff personal injury claims surge past 50%
Data analytics firm warns that rising non-tariff personal injury claims following a road traffic accident could erode whiplash reform gains
News
Parametric policies and extreme weather driving home payout increases
‘Traditional, postcode level assessments are no longer enough’ when pricing around extreme weather events, says chief revenue officer
News
Westfield Specialty makes c-suite hire to strengthen claims team
The appointee’s ’exceptional technical knowledge and expertise’ makes her ’an exciting addition to lead our third party claims handling’, says interim director
News
Markel UK has ‘very ambitious plan’ to boost eTrading service following disjointed broker scores
UK managing director says the gap between digital and underwriter led broker service presents ‘a huge opportunity’ for the insurer
News Analysis
Briefing: Focus on 2026 key for motor insurers as next year could be ‘ugly’
Net combined ratios (NCRs) of 100% and 107% are forecast for the next two years respectively in the motor insurance market
News
Allianz inks new deal to launch sustainable property salvage initiative
‘Property salvage strategies are not consistent across the industry, so this is an opportunity for us to lead the way and enable our customers to act more sustainably,’ says chief claims officer
News
Travel insurance payouts reach £472m for 2024 – ABI
Trade association has published travel insurance tips designed to encourage best practice when insurance customers are buying cover
News
Range Rover fraud lands Somerset man in court
‘If you think you can deceive the police and your insurance company, think again. We will uncover the truth and when we do, the consequences can be severe,’ says detective constable
News
Group calls for action on subsidence claims skills gap
’There is a real need for the insurance sector to invest now in initiatives to attract and train the subsidence claims managers, field surveyors and technical experts of the future,’ says head of subsidence claims
News
Aviva-backed AI broker raises £950k in funding round
‘Insurance is still too reliant on paperwork, underinsurance is far too common and fees are often higher than they should be,’ says chief executive
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at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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