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Almost two years on – has Consumer Duty improved customer outcomes?
Opinion: The feedback disconnect – why managers are scared to talk to gen Z
Insurance Times confirms 2026’s five star insurers for commercial and personal lines
Eight companies commit to Destination Insurance Charter to become inaugural signatories
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News
Resilience must morph from operational to strategic, supported by leadership mindset shift
‘A sea change at board level’ in terms of mindset and investment around risk management is vital if organisational resilience is going to develop from ‘version 1.0’ to ‘version 2.0’ in the next 10 years, says expert panel
News Analysis
Almost two years on – has Consumer Duty improved customer outcomes?
Data from Insurance DataLab suggests that the FCA’s landmark regulation has not led to a measurable reduction in escalated disputes
News
Artificial tasks new research wing AgLabs with developing market-wide AI initiative
‘Most AI initiatives in insurance stop at making individuals faster. AgLabs is focused on making the market faster,’ says head
News
‘Dynamic scenario planning’ that identifies ‘blind spots’ is key to grappling geopolitical risk
Post-Covid-19, risk managers have had to ‘rethink risk frameworks’ to shift ‘prediction’ focus to a ‘preparation’ mindset, says expert panel
News
‘Diffusing responsibilities for risk management’ supports real-time risk reactions
Expert panellists concur that culture is an important backbone to effective risk management that is embedded across an organisation’s workforce
News
Rising threats and political evacuations shaped 2025 crisis management landscape – Willis
’We heard from many clients that 2025 was a challenging year,’ says global head
News
Goodmans Insurance Brokers third to join Brokerbility network from competitor
‘As a well-respected regional broker with clear growth ambitions, it is an ideal cultural and strategic fit for Brokerbility,’ says managing director
News Analysis
Road traffic injuries are changing – how should the industry respond?
Data is revealing that the type of injuries sustained in road traffic accidents – or perhaps the ways people are reporting them – are changing, so what can the industry do to help the claims process stay fair and efficient?
News
Property payouts to cross £6bn for second year running
‘As the final claims are counted for 2025, insurers will be assessing the impact of ongoing weather events on consumer’s premiums,’ says insurance partner
News
Cybercube appoints new chief executive following £130m financing round
’I’m very much looking forward to leading the next phase of the company’s growth and development,’ says appointee
News
Thwarted Winter Olympics hack highlights growing cyber exposure for major events
‘What this story really highlights is that cyber risk in sport is no longer hypothetical,’ says law firm partner
News
MS Amlin appoints ex-Aon leader as head of exposure
’His deep expertise and market experience will be invaluable as we continue helping our clients manage complex and evolving catastrophe risks,’ says chief underwriting officer
News
Well Dunn Group announces new premium finance partner
‘We were delighted to be selected following a very competitive tender process,’ says chief product officer
News Analysis
SME firms are ‘the sector that needs the most advice’ – Lee Mooney
’We need to provide advice throughout that cycle so, if an SME is paying that premium and needs advice, we can be there to help and mitigate risk before it happens,’ says UK managing director
News Analysis
Attacking opportunity: Can the cyber insurance market deliver in 2026?
Record cyber attacks in 2025 exposed entrenched supply‑chain vulnerabilities and caused widespread disruption to UK businesses, yet cyber insurance penetration remains low – what opportunities does the market see to protect businesses going forward?
News
Home insurance premiums fell by 12.1% in 2025 amid sustained competition
‘In December, three out of four price comparison websites experienced their 2025 peak in the number of providers quoting, following the launch of new products,’ says analyst
News
Cyber fine insurance rules leaving businesses financially exposed – Aon
‘Businesses need to understand how fines and penalties are treated across jurisdictions and ensure that their governance, reporting and compliance frameworks are robust,’ says head
News Analysis
Cyber risk takes root on the farm as agriculture goes fully connected
‘Farmers are natural risk managers. They’ve been doing this for hundreds of years – in essence, since the dawn of man,’ says managing director
IT Interview
Hildur Smaradottir and Karsten Ries: How a Nordic IoT partnership has scaled proactive insurance
Insurance Times talks with Ohma chief executive Hildur Smaradottir and Onics chief executive Karsten Ries, to discuss how a Nordic insurance partnership has capitalised on the technology behind the Internet of Things and what the UK might stand to learn from their successes
News
ABI sets out trust-led strategy for next three years
‘Our strategy is built around helping people feel more secure,’ says director
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at The Echo Building, 18 Albert Road, Bournemouth,
England, BH1 1BZ - a Gannett company
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