All Opinion articles
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News AnalysisBriefing: Industry must pull together to tackle unsurprising record high broker stress
Heavy workloads, regulatory change and staff shortages are among the reasons why brokers remain so stressed and suffering from poor mental wellbeing, according to insurer research
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News AnalysisBriefing: A day in the life of an Ifed detective sergeant
Detective sergeant Oliver Gent lifts the bonnet on what it is like to work within the City of London Police’s Insurance Fraud Enforcement Department
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News AnalysisBriefing: What career advice would you give to your younger self?
Reflecting on three defined career stages, opportunities abound in very different ways depending on a professional’s life stage
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News AnalysisBriefing: The MGA market is navigating a perfect storm on its growth journey
The MGA market is not just here to stay, but will continue to grow and thrive
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News AnalysisBriefing: Let’s show, not tell, to attract vital new blood into UKGI sector
Tomorrow’s insurance industry is fully reliant on today’s professionals drawing in new talent and showcasing the opportunities on offer – the sector must dispel myths about boring insurance jobs
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News AnalysisBriefing: Are you being served?
The role of the broker should be ‘to absorb complexity and convey simplicity’ – but today’s disconnect between customers and the profession provides a broadening challenge to achieving this aim
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News AnalysisBriefing: FCA’s thematic review demands greater disclosure from industry
With claims service still flagging, the regulator has put its foot down in its latest report, claiming that the industry’s ‘failings have led to harm’
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News AnalysisBriefing: Industry has taken its eye off the travel insurance ball
Consumers assume a high level of understanding around travel insurance, however FOS data suggests that brokers still have vital work to do to bridge the knowledge gap and ensure clients are covered for all holiday eventualities
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News AnalysisBriefing: Ifed adopts a partnership approach to moped crash for cash scams
Detective inspector Marek Coghill of the City of London Police’s Insurance Fraud Enforcement Department outlines how the unit is seeking to disrupt moped linked staged collisions
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News AnalysisBriefing: Brokers and MGAs will vote with their feet if insurers continue to fail on claims service
Poor claims service must be rectified to avoid doing serious damage to the insurance industry, as policy T&Cs and premiums still lag behind prominent claims trend findings
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News AnalysisBriefing: Time for the industry to sink or swim around flood risks
Flood-related claims are on the up, heavily influenced by climate change and the uptick in named storms – the insurance industry must take a proactive stance on this risk to avoid drowning in high claims volumes
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News AnalysisBriefing: Next generation has opportunity to furnish broker mid-market as firm numbers dwindle
Despite Biba’s 2024 manifesto confirming that UKGI broker numbers are decreasing, demand for this service is still prevalent – future leaders must seize this opportunity
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News AnalysisBriefing: Biba Conference theme wasn't a cry for help, but a call for action
Every year, the insurance industry returns to Manchester for Biba’s annual conference, but how is the event evolving to still deliver benefits for today’s brokers?
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News AnalysisBriefing: Are brokers forgetting a fundamental issue?
We can blame insurers for some of the ills we suffer, but to blame them for a client’s underinsurance is weak
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News AnalysisBriefing: How has Ifed evolved its approach to online ghost brokers?
Detective inspector Simon Klust, deputy head of the City of London Police’s Insurance Fraud Enforcement Department, explains how the police unit has changed tack to reduce reoffending
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News AnalysisBriefing: Saving the high street broker requires embedding in the community
It’s simply not enough to be ‘on the high-street’ – it’s about being ‘in the high-street’, being embedded in the community and showing you are a force for good.
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News AnalysisBriefing: Where has all the capacity gone?
The capacity conundrum is causing insurers to exit lines of business – leaving the door wide open for MGAs to get cosy with brokers to better serve end clients
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News AnalysisBriefing: AI must be used intelligently to augment people-based insurance sector
It is imperative to embrace the opportunities AI can offer in terms of back office functionality, but insurance professionals shouldn’t fear for their jobs just yet
