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Full Five Star Rating Report: Commercial and Personal Lines 2024/25 is now available
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Research
Welcome to the world of Insurance Times research! Our in-depth research covers all areas crucial for the future of the insurance industry, from etrading to Insurtech, commercial and personal lines insurance, digital transformation, MGA market, Top 50 insurers/brokers, and much more.
Our five-star reports and webinars, featuring industry experts and leaders, provide deeper insights into our research findings. Explore the area of research that interests you the most by scrolling down.
Contact one of our team members below to gain access to our latest research, high-level data insight books, to receive your own printed reports, or to subscribe to Insurance Times research.
Our five-star reports and webinars, featuring industry experts and leaders, provide deeper insights into our research findings. Explore the area of research that interests you the most by scrolling down.
Contact one of our team members below to gain access to our latest research, high-level data insight books, to receive your own printed reports, or to subscribe to Insurance Times research.
Savan Shah
Head of Research
+44 (0)20 7618 3078
Aisha Roberts
Head of Commercial
+44 (0)20 7618 3408
Michael Phillips
Head of Subscriptions
+44 (0)20 7618 3496
Latest Research
This annual report is based on the results of Insurance Times’ exclusive Broker Service Survey, which has been running for the past 19 years. The most recent commercial and personal lines survey, conducted between October and December 2024, collected feedback from more than 850 UK general insurance (UKGI) brokers on the insurers they have regularly placed business with during the past 12 months.
To access the Insurance Times Five Star Rating Report: Commercial and Personal Lines 2024/25 Executive Summary, you will need to register and answer a few details.
Insurance Times confirms five star insurers from 2025’s commercial and personal lines report
More than 850 UKGI brokers rated their commercial and personal lines insurer partners for 2025’s report
Insurance Times has conducted its fifth annual MGA survey in association with the MGAA, aimed at gauging brokers' opinions and satisfaction regarding their MGA partners. The 2024/25 MGA survey ran from July to September 2024, with participation from 1,650 UK brokers who rated the service quality of MGAs they engaged with over the previous year.
To access the Insurance Times MGA Market 2024/25 Executive Summary, you will need to register and answer a few details.
Revealed: Seven MGAs awarded five stars in Insurance Times’ 2024/25 MGA survey
UKGI brokers have voted – with 31 MGAs included in this year’s exclusive report, find out how many stars your firm received from its broker partners
Insurance Times has teamed up with insurer RSA to fully explore talent attraction, retention and development in the UK general insurance market as the industry-wide war for talent continues.
The report is based on an exclusive survey of 240 brokers, conducted by Insurance Times in Q3 2024, which sought to explore the insurance industry’s current war for talent and related topics. For example, the survey quizzed broker respondents on:
- How to develop employees’ skills – for today and in the future
- The training opportunities available across the UK general insurance (UKGI) market
- How to attract new talent into UKGI
- The barriers facing brokers in terms of career progression
- Why brokers exit UKGI
Get in touch
For research enquiries or potential research partnerships, please contact Savan Shah MSc, head of research, at savan.shah@insurancetimes.co.uk or +44 (0)20 7618 3078
For commercial opportunities or more information regarding data insight workbooks, please contact Aisha Roberts, head of commercial, at aisha.roberts@insurancetimes.co.uk or +44 (0)20 7618 3408
eTrading Five Star Rating Reports
The ratings provide a practical tool for brokers to assess insurer etrading options based on the experience of their peers, aiding in justifying recommendations for clients. They also help insurers benchmark performance of the etrading experience they have offered to brokers over the last 12 months and stand out as an exceptional broker partner throughout the etrading journey for brokers.
Commercial Lines Five Star Rating Reports
These ratings provide a practical tool for brokers to assess their insurer partners based on the experience of their peers, helping brokers to justify their recommendations to clients and offer a better service to their customers. The Insurance Times Five Star Rating Report also helps insurers to benchmark their performance against the leading providers in the market, and stand out from the crowd as an exceptional broker partner based on honest reviews by genuine brokers across UKGI.
Personal Lines Five Star Rating Reports
These ratings provide a practical tool for brokers to assess their insurer partners based on the experience of their peers, helping brokers to justify their recommendations to clients and offer a better service to their customers. The Insurance Times Five Star Rating Report also helps insurers to benchmark their performance against the leading providers in the market, and stand out from the crowd as an exceptional broker partner based on honest reviews by genuine brokers across UKGI.
MGA Market Five Star Rating Reports
The ratings provide a practical tool for brokers to assess MGA service levels based on the experience of their peers, aiding in justifying recommendations for clients. They also help MGAs benchmark the performance they have offered to brokers over the last 12 months and address broker feedback in several key areas.
Digital Adoption 2025
Find out what digital innovations and processes UK brokers are implementing in the new Digital Adoption Report 2025, produced by Insurance Times in association with Applied Systems.
Digital Adoption 2023
Find out what digital innovations and processes UK brokers are implementing in the new Digital Adoption Report 2023, produced by Insurance Times in association with Applied Systems.
Insurtech 50 2023
In 2023 we launched our inaugural Insurtech 50 report, produced exclusively by Insurance Times and based on data provided by business management consultancy Oxbow Partners.
Get in touch
For research enquiries or potential research partnerships, please contact Savan Shah MSc, head of research, at savan.shah@insurancetimes.co.uk or +44 (0)20 7618 3078
For commercial opportunities or more information regarding data insight workbooks, please contact Aisha Roberts, head of commercial, at aisha.roberts@insurancetimes.co.uk or +44 (0)20 7618 3408
The Five Star verdict on eTrading: the factors behind success or failure
With eTrading rapidly evolving, Insurance Times has carried out a webinar exploring what is happening in the fast changing area that is central to the industry’s future in association with Zurich UK.
Watch nowDigital broking – the next wave. Research based insight into broker trends
Insurance Times undertakes the most extensive research into broker attitudes to digital trends in the UK general insurance market through the eTrading, Commercial Lines and Personal Lines broker service survey projects and the Digital Transformation Report conducted in association with Applied Systems.
Watch nowHow Covid-19 has accelerated digital adoption in the insurance industry
The last 12 months have been difficult and challenging for us all. But in extremely challenging conditions, we’ve seen just how resilient, agile and adaptable businesses can be. In the insurance industry, there’s been a clear increase of digital and technological adoption, with brokers and insurers alike taking the opportunity to accelerate existing plans.
Watch now
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