With intermediary M&A deal volumes hitting multi-year lows, what is holding back dealmaking across the UK general insurance market (UKGI) – and what could potentially spur the next wave of acquisition activity?
’For maximum impact we need to raise the profile of our sector nationally, but having a stronger voice locally would certainly give firms more opportunities,’ says head of people proposition
Mike Dalby, chief executive at Howden’s consumer and local commercial division, suggests that those receiving their results should look to insurance as a fulfilling career
Ki’s chief people officer Kelly Madeley believes the insurance industry needs to widen its talent pool, embrace different career paths and work collectively to show young people that insurance can be a career where they make a difference
‘As our industry continues to evolve through technological change, rising customer expectations and increasing complexity, supporting wellbeing remains more important than ever,’ says managing director
While outreach programmes and work experience initiatives are helping to showcase the breadth of insurance careers available, figures show that hiring rates have fallen. So, what is the biggest issue here – attracting young talent or creating enough opportunities for them once they are interested?

Insurance Times launched its talent focused Destination Insurance campaign in autumn 2025. The long-term, editorially driven campaign aims to instigate collaboration within the London market and UK general insurance industry to mitigate sector-wide talent related challenges.
The evolving campaign currently includes a one-day annual conference, held in January, and a talent charter.
’We are delighted to see continued growth in the number of individuals who recognise the value in chartered status,’ says president
Managing director confirms that specialist insurer is investing in all areas of talent development – but despite ‘opening the doors at Markel UK’, supply and demand bottleneck still cranks up competitiveness for entry level roles
‘There’s simply too much knowledge walking out of the door for us not to find better ways to keep it within the profession,’ says broker owner
With year-on-year revenue growth of 91% and GWP improving by 84%, independent broker prepares for next era of growth with trio of promotions to help lead new internal divisions
Chief executive emphasises that letting ‘short-term thinking override the long-term need for young talent’ would be ‘a catastrophe’ stifling the industry’s pipeline of future business leaders
’I am delighted to welcome these 11 firms into the CII’s chartered community and congratulate them on taking this important step towards strengthening public trust and confidence in our profession,’ says president
’As the industry continues to evolve, it is important that we harness the skills and perspectives of a digitally native workforce while providing lifelong learning opportunities for people at every stage of their career,’ says apprenticeships lead
As brokers increasingly turn to add-on products to differentiate themselves in a soft market, a managing director sees an opportunity for growth via ‘expanding distribution, new business acquisition and product development’
’It will provide opportunities to furnish practitioners with both essential skills and a professional network that will stand them in good stead for years to come,’ says director of claims
Insurance Times rounds up the top five stories making headlines across the market from 20 to 24 July 2026
Adam Harper, CII executive director for strategy, advocacy and professional standards, discusses the importance of the industry’s support for the Financial Services Skills Compact
The insurance sector’s answer to the job-sim gaming trend is here, with the game free to play
’I don’t think the industry is as far advanced around retraining as it should be,’ says chief executive
‘It’s great we’re attracting new talent and must continue initiatives to do so, but we cannot afford to lose the depth, judgement and experience that sit within our mid-career professionals,’ says claims director